Interested in the idea of partnering with a Managed Service Provider, but don’t know where to start? We’ve got you covered!

Here is our list of the pros and cons of your business working with a Managed Service
Provider. No misleading here: these are the honest advantages and disadvantages of working with an MSP,
written by a current MSP.

Pros:

• Expertise. Replicating the resources and expertise you gain with an MSP would be very
  expensive. Often having a dedicated cybersecurity specialist, multiple network administrators,
  professional services team, provisioning team, and help desk.
• The suite of tools they have access to are oftentimes specialized and expensive. Due to the
  economies of scale of the computers and networks they support, they can manage and monitor
  your network at a higher level than internal IT (usually) at a lower cost.
• They have vast knowledge of technology at hundreds of different locations. They see what works
  and does not work in different settings. They are not “siloed” and can introduce you to new and
  better technology to improve your business operation.
• Robust processes and documentation to ensure tickets are completely in a timely fashion. There is
  a mutual incentive to fix problems quickly and ensure service tickets are minimized, which requires
  doing things right the first time!
• Allows scaling up and down easily. Pricing is often based on a per endpoint or per user. As you
  grow, your technology spending is easy to predict, rather than having to hire an additional IT team
  member that may not be working at full capacity or even close to it.

Cons:

• You have access to the resources, but that amount of time you get is much less than if you had an
  internal team.
• They will not know the ins and outs of your business specific applications or vendor nuances like an
  internal IT person could.
• Massive variation in the quality and responsiveness of MSPs. It can be difficult to determine
  which MSP to choose. Support and pricing can vary greatly! To help more with this, check out (20
  questions to as a potential Managed IT Provider). The responses to these questions will tell you a lot
  and help you choose the right provider.
• Employees don’t have contracts usually… Even if you’re unhappy with a provider. Oftentimes, there
  is a minimum of a one-year contract in place.
• Less direct management of your IT systems – Your provider will likely have a standard set of
  tools they implement. If you or your internal IT prefer a different set of tools, there will often be a
  mishmash. This is rarely an issue because most organizations hire a Managed Service Provider, so
  they do not have to consider these things. However, in rare cases, if they do want to stray away from
  the recommendations, it could be considered a con for both parties.
  Read through our list and decide that working with a Managed Service Provider may be the right fit for
  your business? Still need a bit more convincing? Reach out today for a free consultation to identify your
  technology and goals!