The Most Common VoIP Questions

In the modern business world, communication is vital – every moving part in your business needs to stay connected and in sync to meet the expectations of your clients. It’s no secret; technology is the driving force behind effective collaboration for businesses.

And as much as email and instant messaging have changed the way we communicate; business phones are still a primary utility in the professional world. Any business that’s serious about communication, growth, and success needs to think critically about their telephone solution.

The question is: could you benefit from VoIP phones?

If you’re not sure, that’s OK. Here are the most popular questions we receive about VoIP and our responses.

What Is VoIP and How Does It Differ from Traditional Phone Systems?
VoIP (Voice over IP) business phones let you make and receive calls over the internet with 99.999% uptime reliability, crystal clear connections, and enterprise-grade features that aren’t found with traditional phone services.

Are There Different Types of VoIP Systems?
The two primary types of VoIP phones are on-premises and hosted phones, and the difference between them is the location of the appliance that runs the system. In the former situation, as the name suggests, that appliance would be on your premises, likely in a server room or IT closet. In a hosting arrangement, that appliance is stored in an offsite data center and accessed through the cloud.

Is VoIP Complicated?
Not necessarily – an on-premises solution is more work for you or your IT team onsite because they manage it there. A hosted solution is outsourced to another location, and another team, likely managed by the third-party vendor selling the solution.

How Does VoIP Prepare Your Business in the Case of Another Shutdown or Natural Disaster?
VoIP offers the ability to carry on as usual in the event of a power outage, or even when your office itself is out of commission due to a disaster situation such as a fire or flood.

What Are the Key Benefits of a VoIP System?
VoIP phones provide improved efficiency by limiting issues that come from having to replace or fix phones, as well as complicated management of adding and or removing employees. On traditional landline phone systems, you would have to wait lengthy periods of time for a phone to be replaced, or for a roll truck to fix issues. All this time spent waiting is time when you and your team can’t work.

With a VoIP system, you don’t have to deal with these issues, which means less downtime. VoIP also improves efficiency by providing you with numerous options for routing and answering calls, without the expensive on-premises technology and staff.

With an assigned business phone number, you and your employees can take work calls on any device they like, both in and out of the office. This is especially powerful for businesses with mobile, remote workers, and Bring Your Own Device Policies.

Whether your employees are in a single location or at multiple sites, desk-bound or road-bound, taking inbound calls or making outbound calls, VoIP provides a solution that best fits your business communication style.

If you have more questions, or just want to know what the next step is in equipping your team with VoIP, reach out and we’ll be happy to help!